Root Cause Analysis (23-27 November 2026)
Key topics
▪ International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
▪ Common root cause analysis errors
▪ Problem solving process
‒ Defining the problem
‒ Problem definition tools
‒ Problem cause data collection tools
‒ Root cause analysis cycle
▪ Root cause identification tools
‒ Five “why’s”
‒ Cause and effect diagram (fishbone diagram)
‒ Fault tree analysis
▪ Key steps to conducting an effective root cause analysis
▪ Corrective action
‒ Corrective action plan development
‒ Corrective action plan follow-up
▪ IOSA Corrective Action Record requirements
Target audience
Airline and ground service providers’:
▪ Safety and quality managers
▪ Operations supervisors and personnel
▪ Occurrence investigators
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